Culture Clash Magazine

Policies & Terms

Last Updated: October 9, 2026

​

Culture Clash Magazine is an independent publication rooted in Galveston, Texas. We value local voices, creative expression, and the community that makes this island what it is. The following policies outline how we handle purchases, refunds, advertising, submissions, and use of our website.

​

By purchasing from, submitting content to, advertising with, or using the Culture Clash Magazine website, you agree to the applicable policies below.

​

1. Refund & Return Policy

Culture Clash Magazine is an independent publication, and every purchase helps support our continued work with local artists, writers, photographers, businesses, and the Galveston community.

​

Magazine Sales & Merchandise

All magazine issue, merchandise, and other physical product sales are considered final. We do not offer refunds or exchanges for change of mind, accidental purchases, or dissatisfaction with editorial content.

​

However, we want every customer to receive what they paid for. We will review refund or replacement requests in the following circumstances:

• Damaged or defective items: If your magazine or merchandise arrives damaged or defective, contact us within 14 days of delivery with your order information and photos of the issue.

• Incorrect orders: If you receive the wrong item, contact us within 14 days of delivery so we can arrange an appropriate replacement or refund.

• Lost or undelivered orders: If an order does not arrive within the stated delivery timeframe, contact us so we can investigate and determine an appropriate resolution.

• Canceled or unavailable orders: If we cannot fulfill an order, we will notify you and provide a refund for the unfulfilled purchase.

• Duplicate charges or billing errors: Verified duplicate charges and incorrect charges will be corrected or refunded as appropriate.

• ​

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider.

​

Subscriptions & Recurring Payments

If Culture Clash Magazine offers subscriptions or recurring memberships, cancellation will stop future renewal charges. Unless otherwise stated at checkout, payments for a subscription period that has already begun are nonrefundable, and access will continue through the end of the paid period.

​

If a subscription issue or benefit cannot be delivered, we will review the circumstances and provide an appropriate resolution, which may include a replacement, extension, or refund.

​

Digital Products & Content

Purchases of digital products, downloadable content, or paid digital access are generally final once the content has been delivered or access has been granted. Exceptions may be made for duplicate charges, technical issues that prevent access, or content that was paid for but not provided.

​

Advertising, Sponsorships & Custom Services

Advertising placements, sponsored content, promotional packages, and other custom services are subject to the terms agreed upon in the applicable proposal, invoice, insertion order, or service agreement.

​

Once work has begun, payments may be nonrefundable to account for time, planning, production, design, and other work already completed. If Culture Clash Magazine cancels a placement or cannot deliver an agreed-upon service, we will work with the client on an appropriate resolution, which may include rescheduling, a replacement placement, a credit, or a refund for the undelivered portion.

Any separate written agreement will govern where it provides specific cancellation or refund terms.

​

How to Request a Refund

To request a refund, replacement, or order resolution, contact Culture Clash Magazine using the contact information listed on our website. Include your name, order number, purchase date, and a brief description of the issue. Photos or other supporting information may be requested when relevant.

​

We review requests individually and aim to respond within five business days. This response timeframe is an estimate, not a guarantee of resolution within that period.

​

Nothing in this policy limits any refund or cancellation rights that may apply under federal or Texas law.

​

2. Advertising Policy

Culture Clash Magazine works with local businesses, artists, organizations, and community partners to share stories and promote opportunities throughout Galveston and the surrounding area.

​

All advertising placements are subject to availability, editorial standards, production requirements, and the terms agreed upon at booking.

• Advertisers are responsible for providing accurate business information, approved copy, images, logos, and other materials by the agreed-upon deadlines.

• Advertisers must have the necessary rights and permissions to use any supplied text, photographs, artwork, logos, or other materials.

• Advertisements must comply with applicable laws and must not contain deceptive, misleading, or unlawful claims.

• Culture Clash Magazine reserves the right to decline or remove advertising that conflicts with our standards, legal obligations, or publication requirements.

• Publication dates, placement, and promotional deliverables will be communicated as part of the applicable agreement.

• Payment deadlines and cancellation terms are governed by the applicable invoice, proposal, or advertising agreement.

​

Advertising does not guarantee editorial coverage, a positive review, or a particular audience response. Unless explicitly identified otherwise, advertising should not be interpreted as an endorsement by Culture Clash Magazine.

​

3. Editorial Independence

Culture Clash Magazine is committed to independent storytelling and creative expression.

​

Advertisers, sponsors, contributors, and community partners do not automatically receive editorial control over our coverage. Paid advertisements and sponsored content may be identified as such where appropriate.

​

We reserve the right to determine editorial topics, story selection, headlines, layout, and final publication decisions.

​

4. Submissions & Contributions

We welcome the voices, perspectives, and creativity of the Galveston community.

​

Submission guidelines, deadlines, and acceptance requirements may vary by issue or project. Sending material to Culture Clash Magazine does not guarantee publication, compensation, or a response.

​

By submitting written work, photographs, illustrations, music, or other creative material, you confirm that you own the material or have the necessary permission to submit it.

​

Unless otherwise agreed in writing:

• Contributors retain ownership of their original work.

• By submitting material for consideration, contributors grant Culture Clash Magazine permission to review and evaluate it.

• Publication, promotional use, editing rights, compensation, exclusivity, and licensing terms will be agreed upon separately when applicable.

• Contributors are responsible for identifying third-party material, permissions, credits, and relevant restrictions.

• Culture Clash Magazine reserves the right to edit, decline, or discontinue consideration of submissions.

​

Please do not submit confidential, embargoed, or otherwise restricted material without clearly identifying the applicable conditions and receiving written agreement.

​

5. Photography, Artwork & Intellectual Property

All original editorial content, photographs, illustrations, graphics, logos, written materials, and other creative assets published by Culture Clash Magazine are protected by applicable intellectual property laws.

​

Unless permission or a license has been granted, content may not be reproduced, republished, modified, sold, or distributed without authorization from the relevant rights holder.

​

Credit alone does not replace permission to use copyrighted material.

​

Photographers, artists, writers, and other contributors retain whatever rights are established by applicable law and their individual agreements with Culture Clash Magazine.

​

If you believe content on our website infringes your copyright or other rights, please contact us with a description of the material, its location, your contact information, and an explanation of your concern.

​

6. Website Use & Acceptable Conduct

You agree to use the Culture Clash Magazine website for lawful purposes and in a manner that does not interfere with the experience, security, or rights of others.

​

You may not:

• Use the website to engage in unlawful, fraudulent, or abusive activity.

• Attempt to gain unauthorized access to our website, accounts, systems, or data.

• Upload malicious code or interfere with website functionality.

• Copy, scrape, or commercially exploit website content in ways that violate applicable law or our intellectual property rights.

• Submit content that unlawfully infringes another person's rights.

​

We may restrict access to website features when reasonably necessary to protect the publication, our users, or our systems.

​

7. Privacy & Personal Information

Culture Clash Magazine may collect information that you voluntarily provide when placing an order, subscribing to updates, contacting us, submitting creative work, or inquiring about advertising.

​

Depending on the services you use, information may include your name, email address, billing or shipping details, business information, and communications with our team.

​

We use this information to process transactions, fulfill orders, communicate with customers and contributors, manage advertising relationships, and improve our services.

​

Payments may be processed through third-party payment providers. Their handling of payment information is subject to their own applicable policies.

​

We do not promise that information transmitted over the internet is completely secure. We take reasonable steps to protect information within our control and limit its use to legitimate business purposes, subject to applicable law.

​

We may use third-party website, analytics, email marketing, and commerce tools to operate our services. Those providers may process information according to their own terms and privacy practices.

​

For questions about personal information or requests concerning information we maintain, please contact us through our website.

​

8. Third-Party Websites & Services

Our website, articles, and promotional materials may link to external websites, businesses, ticketing platforms, payment processors, or social media services.

​

These third parties operate independently of Culture Clash Magazine. We are not responsible for their content, availability, privacy practices, products, services, or policies.

​

Any transaction made through a third-party website is subject to that provider's applicable terms.

​

9. Errors, Updates & Availability

We make reasonable efforts to keep our website, issue information, event listings, advertising details, and purchasing information accurate.

Occasionally, errors, outdated information, technical interruptions, or changes in availability may occur. We reserve the right to correct errors and update website content as appropriate.

​

If an error materially affects a purchase, advertising agreement, or service commitment, we will work with the affected party to determine an appropriate resolution consistent with the applicable agreement and law.

​

10. Changes to These Policies

Culture Clash Magazine may update these policies as our publication, website, and services evolve.

​

Updates will be posted on this page with a revised “Last Updated” date. Changes will apply prospectively unless otherwise required by law or agreed upon in writing.

​

We encourage visitors, customers, advertisers, and contributors to review these policies periodically.

​

11. Contact Us

Have a question about a purchase, refund, advertisement, submission, or one of our policies? We would rather hear from you directly so we can work toward a reasonable solution.

​

Culture Clash Magazine
Galveston, Texas

Website: cultureclashgalveston.com
Email: cultureclashgalveston@gmail.com

​

For refund requests, please include your order number and relevant purchase details. For advertising or contributor inquiries, include the name of your business, project, or submission.

​

Thank you for supporting independent publishing and the creative community of Galveston.